read below for our return, backorder, ordering and privacy
policies. If you have any questions or require further
If you are not completely happy with your purchase from
us, simply notify us within 15 days. We cannot accept
returns on items that have had the security seal broken or
tampered with. Return items must be sent to us post paid.
Postage is non-refundable. Returns only accepted on
manufacturing defects. We will not send out replacement
products until we have received and inspected your
returned items. If you wish to have replacement items sent
out immediately, you will be billed for them, and store
credit will be applied to your account when the items
Prices shown do not include shipping and applicable
taxes. All prices are shown in Canadian Dollars (CAD).
Currency exchange is completed by the credit card company
based on the daily rate.
Order confirmation and shipping confirmation is sent by
email. Unless otherwise requested, all orders within
Canada are shipped using Expedited Service. All USA
orders are shipped small packets air or expedited service
if over 1kg in weight. All international orders are sent
small packet air shipping. Please note: there is no
tracking system for any small packet air parcels, if a
tracking number is requested by the client for their
shipment, an additional fee from Canada Post is charged.
Payment is accepted online, by phone, fax or postal mail.
Visa, Mastercard, cheque and money orders accepted. We
reserve the right to wait until a personal cheque clears
before shipping an order.
We respect and are committed to protecting your privacy.
is processed and used. We promise that we will take steps
to use your personal information only in ways that are
policies are only in effect for Web pages owned and
operated by Stevia Canada / JG Group. The following discloses our Privacy
What information are you collecting and how are you
collecting it? Every computer connected to the Internet is
given a domain name and a set of numbers, that serve as
that computer's "Internet Protocol" IP address. When a
visitor requests a page from any Web site within the
Stevia Canada / JG
Group Web site, our Web servers automatically recognize
that visitor's domain name and IP address. The domain name
and IP address reveal nothing personal about you other
than the IP address from which you have accessed our site.
We use this information to examine our traffic in
aggregate, but do not collect and evaluate this
information for individuals. Our Web servers do not record
e-mail addresses of the visitors.
Do you use single-pixel gifs?
JG Group does not use single-pixel gif images, but may
implement their use at a later date. Single-pixel gif
images, sometimes referred to as web bugs or web beacons,
are used to count Web page accesses and gather some
general statistical information. Stevia Canada / JG Group will not gather
personal information through the use of these images. Our
advertisers may use single-pixel gifs that can track
personal information from cookies that may have been
previously placed on a user's computer by an advertiser.
What other information do you
We may also request your e-mail address or mailing address
for the purposes of conducting a survey or to provide
additional services (for example, subscriptions to e-mail
newsletters, announcement lists or information about
seminars). Whenever we request the identity of a visitor,
we will clearly indicate the purpose of the inquiry before
the information is requested. We maintain a strict
"No-Spam" policy that means that we do not intend to sell,
rent, or otherwise give your e-mail address to a
third-party, without your consent.
When you sign up for a Stevia Canada / JG Group forum, your name or alias
is recorded solely for purposes of maintaining your own
account within the forums. This information is not used to
monitor your activity within a forum, nor is it used to
identify you outside the Stevia Canada / JG Group Web site in any way.
When you enter a contest or other promotion, we may ask
for your name, address, and e-mail address so we can
administer the contest and notify winners.
What information do you collect when
I purchase something?
If you are purchasing something from Stevia Canada / JG Group, we need to
know your name, e-mail address, mailing address, credit
card number, and expiration date. This allows us to
process and fulfill your order and to notify you of your
order status. This information may also be used by us to
notify you of related product and services. Credit card
and e-mail information will not be shared or sold to third
parties for any purpose without your expressed permission.
Wherever JG Group collects personal information we make an
Will you disclose the information
you collect to outside third parties?
Stevia Canada /
JG Group will only disclose personal information when
required by law or in the good-faith belief that such
action is necessary to:
1) Conform to the edicts of the law or comply with a legal
process served on SteviaCanada.com or JGGroupStevia.com
2) Protect and defend the rights or property of the Stevia
Canada / JG
Group site, or visitors to STeviaCanada.com or JGGroupStevia.com
3) Identify persons who may be violating the law, or the
rights of third parties,
4) Cooperate with the investigations of purported unlawful
What else should I know about my
privacy when online?
Stevia Canada /
JG Group may link to other Web sites. Stevia Canada / JG Group is not
responsible for the privacy practices or the content of
such Web sites. Stevia Canada / JG Group does not share any of the
individual personal information you provide Stevia Canada
/ JG Group with
the sites to which SteviaCanada.com or JGGroupStevia.com links to, although
Stevia Canada / JG
Group may share aggregate data with such Web sites (such
as how many people use our Site).
Please check with those sites to determine their privacy
Please keep in mind that whenever you voluntarily disclose
personal information online - for example through e-mail,
discussion lists, or elsewhere - that information can be
collected and used by others. In short, if you post
personal information online that is accessible to the
public, you may receive unsolicited messages from other
parties in return.
Ultimately, you are solely
responsible for maintaining the secrecy of your personal
information. Please be careful and responsible whenever
Your Consent To This Agreement
By using our Web site, you
consent to the collection and use of information by Stevia
Canada / JG
Group as specified above. If we decide to change our
that you are always aware of what information we collect,
how we use it, and under what circumstances we disclose